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How do I return an item?


Extreme Max wants you to have a positive online shopping experience. If you aren't satisfied with your purchase, you may return it within 30 days for a refund.

Buyer must contact Extreme Max for return shipping instructions. Returns shipped without contacting Extreme Max will not be processed. Processing of returns takes 1-2 weeks upon receipt of the package. If a credit does not appear after 2 weeks, please contact Extreme Max. To set up a return please e-mail If the product is not returned in the original packaging and/or is altered or damaged in any way, no refund will be issued. Any returns after 30 days will be subject to a 20% handling fee. Buyer is responsible for all return shipping costs. Shipping costs are non-refundable.

For questions regarding orders from*, please contact:

* If you ordered an Extreme Max item from a different online platform, please reach out to that seller.


If you have a warranty claim or your product arrived with missing components, please be sure to include the following information, and submit via e-mail for assistance. Including all the data below allows us to provide the most efficient service. Thanks in advance!

  • Name
  • Address
  • Phone Number
  • E-Mail Address
  • Date of Purchase
  • Copy of Receipt/Invoice
  • Briefly describe your issue
  • Include relevant images of your product/issue